Tragedy

Scenario (based upon a real-life customer service call center report) – Your call center, in a routine follow-up customer satisfaction survey, discovers that the customer was killed in a motorcycle accident.  Sadly, the accident involved an eighteen year old who received the motorcycle as a high school graduation gift.  He never saw his graduation day.  The boy’s mother, through a choked-up voice, asked that the dealership come and take the mangled motorcycle away.  The dealership was unaware of the accident because the customer lived outside the range of their local newspaper.  Read more >>